FAQ and Support

Frequently asked questions

Buy access to the event
You buy easy and fast access to selected parts of the event via the website. Payment is made easily and securely with a regular credit / debit card.

My payment is failing
For various reasons, your payment may fail, the most common reason being that your debit card is not open for online purchases. You can usually unlock your card when you log in to your internet bank.

What's included in the service
You get access to live broadcasts from the event, filled with content extra material and comments. You can also see everything afterwards for 7 days after the event is over. In addition to this, there are lots of backstage materials to look at.

Can I be logged in to multiple devices at once
You can only be logged in to one device per account at a time, so it is important that you do not share your login information with anyone else.

Chromecast and Airplay
You can stream the content to your chromecast, you need to use chrome as a browser on your device.
You can also stream the content to your airplay device, in which case you need to use an iOS unit.

Can't find the answer to your questions?
- Contact us by email